Do you have a question about financial inclusion in the EU? Want to know more about EU financial instruments for microfinance programs? Looking for recent access to financial research initiatives? Are you curious to find out how the European Code of Conduct works? 

We have answers for you!

The Microfinance Centre (MFC) and the European Microfinance Network (EMN) are proud to announce the joint management of theEU Help Desk. This help desk is a free resource for microfinance practitioners, researchers on access to finance issues, EU policy-makers and others interested in opportunities for improving access to finance for social enterprises, MSME entrepreneurs and vulnerable groups. 

The EU Help Desk is designed to provide information on issues related to access to finance. We can help you learn more about: 

  • Current EU policies, initiatives and support instruments (for example: EaSI, PROGRESS, JASMINE); 

  • Country-level actors engaged in/supporting financial inclusion (including country level networks, technical assistance providers, researchers or think-tanks); 

  • Potential links and alliances with access to finance actors in the EU; 

  • Existing capacity building programs for microfinance providers; 

  • Financial inclusion research initiatives; 

  • Access to finance policy issues and initiatives. 

Our teams are here to provide you with general information and resources, to connect you with other organisations across the EU doing similar work, or propose innovative solutions to your policy or technical issue. 

Our team’s expertise covers a broad range of topics, including policy, research and capacity building issues. 

EU Help Desk queries can be sent to or

We’ll respond to all queries by e-mail within 48 hours. Where appropriate, we may also get in touch by Skype or by phone to discuss your issue. 

Looking forward to hearing from you!