Cofiter is a mutual guarantee company, and its core business is to issue guarantees on the bank loan. However, Cofiter began operating as a microcredit lender in 2014 after applying to the European lnvestment Fund (EIF) EaSI Programme.
Cofiter now wants to improve its microfinance operations. In particular, its credit policy, marketing tools and customer management. More specifically, Cofiter has to better understand how to support its customer’s needs, and wants to improve its knowledge on specific topics: financial education tools, screening processes and monitoring, and IT systems to use as tool for an e-learning programme. Cofiter’s aim is to serve its customers and to create a better economic environment.
Read the full report to find out the key lessons obtained from the Peer-to-Peer visit.