Impact is becoming a new credo but, more than nice talks, we believe that it is important to demonstrate the true meaning of our actions. This goes beyond words and figures because ultimately, we aim to improve peoples’ quality of life. In a report like this, we share our experience and communicate on the vision from the field, while referring to existing benchmarks and universally accepted standards. We operate in a rapidly changing environment, which recent months have proven that nothing is to be considered for granted. Impact is more than ever the link that could potentially unite rising expectations from investors with the expansion of needs from microfinance institutions, social businesses and small entrepreneurs. With this report, we also hope to better explain the Inpulse approach: what we do, how we do and for whom we do.