Skip to main content

Tablet Technology as a Tool for Improving Service to Small Rural Farmers

Publication Good practices

Opportunity Bank Serbia (OBS) is a community bank specialised in microfinance, providing micro, rural, agri. and SME loans, and other financial services to clients in Serbia that cannot ordinarily access financial services from traditional banks. This Good Practice focuses on how the use of tablet technology improves services to small rural farmers. Furthermore, it looks at how this digital innovation allows clients to receive preliminary loan decisions within 45 minutes by entering all information into the tablet, which also improves service and efficiency while reducing travel costs for the bank and customer.